Frequently asked questions

Does Summer Upsell slow down my store?

The app embed is a single deferred script, so it doesn't block your page from painting. Widgets render after the page loads, and product data is served from our catalog cache.

Will it work with my theme?

Summer Upsell is built for Online Store 2.0 themes — any theme that supports app blocks, including Dawn and its derivatives and most third-party themes.

Do upsell discounts conflict with my existing Shopify discounts?

Every campaign has Combination checkboxes for product, order and shipping discounts (all on by default). You can also change this on the discount itself in Shopify admin → Discounts.

Can I run multiple campaigns at once?

Yes — across different widget types. Within the same widget type, only one campaign renders per page (Summer AI campaigns win over Automated recommendations, which win over hand-picked; then the newest). Use specific triggers to segment.

What happens if I go over my plan's order limit?

Nothing changes on your storefront — widgets, discounts and analytics keep working. The app shows an upgrade notice in the admin with the next plan; the change only happens when you approve it in Shopify Billing. See Order limits & upgrades.

Does the app upgrade or charge me automatically?

No. It prepares the offer for the next plan, but you always approve the new price yourself in Shopify's billing screen. Until then your current plan and price continue.

Is there a Shopify Plus version?

Summer Upsell works on all Shopify plans.

How does multi-language support work?

The widget reads the visitor's Shopify language at render time and looks up the strings you entered on the campaign's Language tab. Anything not translated falls back to the default language.

Can I cancel anytime?

Yes — there's no contract. Cancel from the Pricing page or by uninstalling; the store returns to the Free plan at the end of the billing period. A full refund is available within 30 days of the first paid charge through the Request full refund button.

Where is my data stored?

Campaign settings, widget events (impressions, add-to-carts, conversions) and a copy of your product catalog are stored in our app database. We don't store shopper personal data. See Permissions & data.